Privacy Policy Mickey88 — We Keep Your Personal Data Safe

1. Information We Collect

Mickey88 collects your personal information both directly and indirectly as you interact with our platform. Understanding the types of data we collect is important so you know exactly what information is held in our system.

Information You Provide Directly

This is data you entered directly while using the mickey88 platform:

• Registration Information: Full name, date of birth, identification number (MyKad) or passport number, gender and nationality.
• Contact Information: Email address, mobile phone number, and residential address.
• Financial Information: Bank account number, bank name, e-wallet number (TnG, Boost, GrabPay) used for deposits and withdrawals.
• KYC Documents: A copy of your MyKad or passport, recent bank statement, and any other supporting documents required for identity verification.
• Communications: Your correspondence with the mickey88 customer support team, including live chat and email.

Automatically Collected Information

When you browse or use the mickey88 platform, our systems automatically record the following technical information:

• Device Data: Device type, operating system, phone model and screen resolution.
• Network Data: IP address, browser type, internet service provider (ISP), and general geographic location.
• Activity Data: Pages visited, time spent on the platform, game records, betting history and financial transactions.
• Cookie Data: Session and persistent cookies that help us recognize you on return visits and improve your user experience.

2. How We Use Your Personal Data

Mickey88 uses collected personal data solely for legitimate and necessary purposes. We do not use your data for any purpose other than those described below without first obtaining your consent.

• Account Management: To create, verify, and manage your user account on the mickey88 platform.
• Transaction Processing: To process deposits, withdrawals, and all other financial transactions securely and accurately.
• Fraud Prevention: To detect, investigate, and prevent fraudulent activity, money laundering, and platform abuse.
• Legal Compliance: To fulfil legal obligations, including KYC requirements, financial reporting, and cooperation with relevant authorities.
• Service Improvement: To analyse usage patterns and improve platform features for a better experience for all users.
• Customer Support: To handle enquiries, complaints, and provide effective technical assistance.
• Marketing Communications: To send information about promotions, bonuses, and exclusive offers — only if you have consented to receive them.
• Responsible Gaming: To monitor gameplay patterns and identify users who may require responsible gaming support responsible gaming.

3. Data Security & Encryption

The security of your data is mickey88's top priority. We continuously invest in the latest security infrastructure to ensure your personal information is always protected against unauthorized access, breaches or misuse.

Encryption Technology

All communication between your browser or app and mickey88 servers is secured using the TLS 1.3 with AES-256 encryption. This means every detail you enter — from your password to your bank card information — is fully encrypted in transit and cannot be read by any third party.

Infrastructure Security

Mickey88 servers are protected by multiple layers of security including:

• Next-generation firewall that monitors and blocks suspicious traffic 24 hours a day, 7 days a week.
• Intrusion detection systems (IDS/IPS) that actively monitor for any unauthorised access attempts.
• Periodic vulnerability scanning conducted by independent third-party security auditors.
• Encrypted data backups stored across multiple locations to ensure recovery in the event of an emergency.

User Account Security

Beyond infrastructure-level protection, mickey88 provides security features directly within your account. Two-factor authentication (2FA) is available to all users and is strongly recommended. Any login from a new device or location will trigger an immediate notification to your registered email.

4. Sharing Information With Third Parties

Mickey88 understands that your trust is our most valuable asset. We do not share your personal data with third parties except in limited and specific situations as described below.

Trusted Service Providers

To operate the platform efficiently, mickey88 works with a number of trusted third-party service providers. All providers are bound by strict confidentiality agreements and are only permitted to use your data for the specific agreed purposes:

• Payment Processors: To facilitate deposit and withdrawal transactions via FPX, DuitNow, e-wallets, and other payment methods.
• KYC Provider: A digital identity verification platform that helps us securely verify user documents.
• Cloud Infrastructure: Certified cloud service providers that host mickey88 servers and databases.
• Analytics Services: Analytics tools that help us understand platform usage patterns for improvement purposes.

Legally Required Disclosures

Mickey88 may be required to disclose your personal data to government authorities, regulatory bodies or courts where required to do so by applicable law, court order or a legitimate official investigation. In such situations, we will disclose only the minimum necessary information and, where permitted, will notify you in advance.

5. Cookies & Tracking Technologies

The mickey88 platform uses cookies and similar tracking technologies to enhance user experience, maintain session security, and analyse platform performance. Below is an explanation of the types of cookies we use.

Types of mickey88 Cookies

• Essential Cookies: These cookies are required for the platform to function properly. Without them, you will not be able to log in, maintain a game session or access protected areas. These cookies cannot be disabled.
• Performance Cookies: Used to gather information on how users interact with our platform — such as the most frequently visited pages and page load times. This data is used in aggregate and does not identify individuals.
• Functional Cookies: Allows the platform to remember your preferences such as language, region and display settings to deliver a more personalized experience.
• Security Cookies: Used to detect and prevent fraudulent activity, including suspicious login attempts and access from automated bots.

Managing Your Cookie Preferences

You can manage or delete cookies through your browser settings at any time. Please note, however, that disabling certain cookies may affect platform functionality and your gaming experience. Cookie management guides are available in your browser's documentation.

6. Your Rights as a User

Mickey88 fully respects your rights regarding personal data. You hold the following rights, which you may exercise at any time by contacting our team.

To exercise any of the above rights, please contact the mickey88 data protection team via email at [email protected]. We will respond within 14 business days from the date your request is received.

7. Data Retention & Deletion

Mickey88 strictly adheres to the principle of data minimization — we only retain your personal data for as long as it is needed for the purposes stated in this privacy policy, or as required by applicable law.

General Retention Period

• Active Account Data: Retained for as long as your account is active on the mickey88 platform.
• Financial Transaction Data: Retained for a minimum of 7 years in accordance with financial reporting and anti-money laundering (AML) legal requirements.
• KYC Documents: Retained for a minimum of 5 years after account closure or the end of the business relationship.
• Communication Logs: Support chat records and emails are retained for 2 years for quality assurance and dispute resolution purposes.
• Marketing Data: Retained until you withdraw your consent to receive marketing communications.

Deletion Procedure

When the retention period expires or when you request data deletion, mickey88 will delete your personal data using secure deletion methods that ensure the data cannot be recovered. For data stored in backups, deletion will be carried out in the next backup cycle within 30 days.

8. Contact Our Data Protection Officer

If you have any questions, concerns, or complaints regarding how mickey88 handles your personal data, or if you wish to exercise any of the user rights stated in this policy, please contact us through the following channels:

• Data Protection Email: [email protected]
• General Support Email: [email protected]
• Live Chat: Available 24/7 directly within the mickey88 platform

We are committed to handling every privacy-related complaint seriously and professionally. If you believe we have not addressed your complaint to your satisfaction, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

This Privacy Policy forms part of the overall agreement between you and mickey88, together with Terms and Conditions and Responsible Gaming Policy us. Please read all these documents for a comprehensive understanding of your rights and responsibilities as a mickey88 user.